Hirsch H-Active Buckle in SILVER
We know how important it is to receive your order when you expect it, especially if you have ordered something for a specific occasion. That is why we do our utmost to get your goods to you as soon as possible. We aim to send all orders out the same day (if ordered before 3pm) or the very next working day.
Want to Track Your Order? Our Track Your Order page will give you detailed information about your order. Just input the tracking reference number that was given to you in your Shipping Confirmation email in to the box and hit 'Track'.
Should a problem occur with your order, which it rarely does, we will contact you regarding it and work out a solution with yourselves.
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UK Shipping Options sent using Royal Mail
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Standard Shipping |
Orders placed with this postal option will be sent out using Royal Mail's 24 / 1st Class shipping option and |
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Recorded Shipping |
All orders placed over £30 will be sent out using Royal Mail's 24 / 1st Class Recorded shipping option and |
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Next Day Shipping |
Orders placed using the Next Day shipping option will be delivered the next working day and require a signature. |
| Next Day Shipping (Saturday Guaranteed) £12.95 |
If you are placing your order on a Friday and would like to receive it using a Next Day Shipping service then this is the one you will need. Royal Mail Next Day Delivery Saturday Guaranteed will deliver to residential address' on a Saturday. You will need to place your order before 3pm to make sure you receive your order the next working day. Orders placed after 3pm are unlikely to be processed in time for the Royal Mail collection. |
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FREE SHIPPING |
UK Orders placed over £50 qualify for free delivery using the Recorded Signed For service. UK Orders placed over £100 (before 3pm) qualify for free delivery using the Next Day Shipping service. |
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International Shipping Options
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Standard International Shipping |
Orders placed with the Standard International Shipping option will be sent out using Royal Mail's International Contract Signed For shipping service and normally takes between 5-10 working days. This shipping option requires a signature from someone at the recipients address. |
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FREE International Shipping |
International Orders placed over £75 qualify for free international shipping. The International shipping service that you receive will be based on location, size & weight and total order value. |
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UPS Shipping
| UPS Standard | Prices and delivery time varies from country to country, availability of service also varies between countries. This is the cheapest option of the two UPS services we have on offer. |
| UPS Express Saver | Prices and delivery time varies from country to country, availability of service also varies between countries. This is the premium option of the two UPS services we have on offer, delivery times will be shorter than UPS Standard. Not available in the UK. |
See Shipping Guide for full details of shipping options in your country, along with estimated delivery time.
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International Postage FAQ's
Do you deliver to PO Boxes?
Yes, we can deliver to PO Boxes using Royal Mail's International Signed For Service
Will I be charged Customs and Import charges?
It is a possibility. Any customs or import duties are charged once the parcel reaches its destination country. These charges will need to be paid by you, the recipient or the package. Unfortunately, we do not have any control over any of these charges and we will not be able to tell you what you are likely to be charged as customs policies differ significantly from country to country. Contacting your local customs office for advice will give you a better idea of what you might be charged, should you be charged at all.
What if I am not there to sign for my package?
If you are out when the delivery is attempted then the delivery personal will leave a calling card with instruction of how to retrieve your package. This might be from a neighbor or usually it is from a local post office.
My Order has exceeded the estimated delivery time, where is it?
You will be given a tracking number once your order is dispatched and that tracking number will give you the most recent update on your orders location. The tracking number can be found in the dispatch email you would have been sent. If the tracking information is stalled at one update, it could mean it is delayed. This delay could be due to pending customs and import charges or an attempted delivery being made but no calling card left. It is rare for an order we send out to go missing but sadly, it can happen. If you need us to assist you in locating your delayed delivery then please do not hesitate to contact us. We are able to contact the shipping company direct and get a better idea of where your order is. We will try our utmost to locate your order. Please understand that a missing order is just as frustrating for us as it is for you and we can only apologize if this does happen.
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We value your opinion and would love to hear from you if you think that we can improve our services to you.
Please do not hesitate to email us at orders@watchobsession.co.uk
Returns Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some watch straps come with tags attached to them, they are required to be still attached to the strap in order for us to accept the item through returns. If the packaging/tags are missing or damaged then we will not issue any refunds and will either return the goods to you or issue a store credit.
Additional non-returnable items:
Gift cards
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To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email at info@watchobsession.co.uk.
Sale items (if applicable)
Returned sale items remain the same value as when purchased. You cannot return a sale item to be refunded for the the full RRP.
Exchanges (if applicable)
We will happily process a product exchange for your order as we know errors can sometimes be made when placing an order for watch straps. Please use our returns module (found at the top of this page) to begin the exchange process.
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Shipping
To return your product, you should mail your product to: WO - Returns, 23 - 25 Pier Street, Aberystwyth, SY23 2LN, UKIf you are shipping your goods back from outside of the UK and you need to provide customs declaration information then please mark the package as 'CUSTOMER RETURN". Failure to do so may result in the returned package being rejected.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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What length strap do I need?
What size buckle do I need?
Can I make changes to my order?
Do you ship overseas?
Here at WatchObsession we pride ourselves on our top quality customer service. Our FAQ section is here to try and get you the answers you desire much quicker than sending off an email and awaiting a response. We have picked out some of the questions we get asked on a regular basis but should you be unable to find the answers you are looking for then please do contact us.
Will this strap fit my Watch?
Almost all of our straps will fit a majority of watches but there are some exceptions. What we know as 'straight ended' watch straps will fit watches with conventional lugs (small extensions of the watch case that the straps are fitted to) rather easily. All you need to do is order the correct width strap. The correct width strap is determined by the gap in which it fits, this could be anywhere between 06mm and 30mm+ with almost every measurement in-between. We have a guide to help you with ordering the correct width strap which can be found here. It can become slightly more complicated than that when the watch you have uses an unconventional way of attaching the strap or contains a central lug. Below you are able to see the difference in the types of lug. The Omega Seamaster will be compatible with 99% of our straps because it has conventional lugs whereas the Cartier will not be compatible with any of our straps due to its unconventional lugs.
What length strap do I need?
Fit the wrong length strap and you can find that it becomes uncomfortable with wear. The ideal fit would be that when the strap is fitted to your watch and on your wrist that the fastened buckle is sitting central with some strap remaining to thread through the fixed and loose keeper. We normally recommend that anyone with a wrist size below 6 ¾ inches requires a Medium length straps which are normally 110mm/70mm or smaller. Wrists that measure above and up to 7 ¾ inches would require a Regular length strap which normally come in at around 120mm/80mm or similar. XL length straps come in to play when your wrist measures above 7 ¾ inches and those straps are normally 120mm/100mm or longer. This is a general guide to sizing the length of your strap but something to consider is the diameter of your watch. Someone with a vintage watch that measures 39mm in diameter and a wrist measuring 7 ¾ inches would possibly need an XL length strap because some of the length of a regular strap would be used up compensating for the diameter of the watch.
What size buckle do I need?
The product pages for our straps contain a 'STRAP SIZING GUIDE' which give accurate and detailed information about the specification of the strap. You will find the table has a column titled 'Buckle End'. The measurement under 'Buckle End' will tell you what size buckle the strap needs or already has. If you look at the example below you will see that an 18mm strap has a buckle size of 16mm. In most cases, a strap will taper down by 2mm at the buckle end but if you want to put a different buckle on to a strap then please reference this size guide before committing to buying a strap.
Can I make changes to my order?
We understand that mistakes can happen when ordering and so we will do all we can to help you out. We are able to make changes to your order up until dispatch. This is before you have received your shipping confirmation email, any changes that you want to make after receiving your shipping confirmation cannot be made. Once you have realised you might have made an error whilst ordering, please do get in touch as soon as possible to avoid the wrong item being sent out to you. If so any reason you need to cancel your order and it has not been shipped then we are happy to do so but please contact us as soon as you can.
Do you ship overseas?
Yes, we have repeat customers from all over the world and we are so appreciative of their support. For International shipping rates, please click here.
Have none of the above FAQ's helped you? Please direct any further questions through our Contact Us page.