Watch Obsession Delivery information
Everything you need to know about our delivery process. From cost to transit time, it is all outlined here.
Everything you need to know about our delivery process. From cost to transit time, it is all outlined here.
We know how important it is to receive your order when you expect it — especially if you're buying for a specific occasion. We ship every order with care, and you'll be kept informed at every step.
Orders placed before 3 pm, Monday to Friday, are dispatched on the same working day. Orders placed after 3 pm, or at the weekend, are dispatched the next working day — so a Friday evening order will leave us on Monday morning. You'll receive a shipping confirmation email with your full tracking reference as soon as your order is on its way.
We offer two Royal Mail tracked services for UK customers. Free standard shipping is automatically applied at checkout on all UK orders over £100 — no discount codes required.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail Tracked 24 (orders over £100) | 1–2 Working Days | FREE |
| Royal Mail Tracked 24 | 1–2 Working Days | £3.95 |
| Royal Mail Special Delivery (orders over £200) | Next Working Day (Guaranteed) | FREE |
| Royal Mail Special Delivery | Next Working Day (Guaranteed) | £9.95 |
Delivery timeframes are based on working days (Monday to Friday, excluding UK bank holidays). Royal Mail Special Delivery is a guaranteed next-working-day service that requires a signature and includes up to £750 compensation cover as standard.
We ship worldwide to over 100 countries using FedEx International Tracked services. All international orders include full end-to-end tracking, and any applicable customs duties and import taxes are calculated transparently and displayed during checkout — so there are no surprises on delivery.
Shipping costs vary by destination and order weight. Your exact shipping cost will be calculated and shown at checkout before you complete your order. For a full overview of delivery options and estimated timeframes by country, please visit our Shipping Guide.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking reference number. You can use this to follow your order's progress on our Track Your Order page. If your tracking hasn't updated for an extended period, please don't hesitate to get in touch, and we'll look into it for you.
If you have any questions about your delivery, our team is on hand to help. You can reach us by phone on (+44) 01970 624 266, by email at orders@watchobsession.co.uk, or via WhatsApp.
Everything you need to know about shipping to the UK.
For most delivery addresses in the UK, we offer two shipping services.
With our Royal Mail Tracked 24 service, you are likely to receive the order the next working day if you placed your order before 3pm. However, this is not guaranteed which is why we also offer Royal Mail Special Delivery for those that need the order to be delivered the next day.
We are also quite flexible so if you require a different service from Royal Mail or DHL then please contact us. This can include Royal Mail's 9am Special Delivery.
Our in-house pick, pack and ship process operates Monday - Friday. We aim to dispatch orders as soon as possible with our team working to a 3pm cut off but we often try to ship orders after this point.
For UK orders, this means an order placed before 3pm will be dispatched the same day and often delivered the following day or two with our Royal Mail Tracked 24 service.
Every single order that we send out will have a tracking number. This tracking number and the service that we shipped your order with should be detailed on your shipping confirmation email.
If you are having trouble locating the shipping confirmation email, please contact us and we will be able to provide you with update to date tracking information.
Our customer service team is on hand to help with any tracking issues.
Most of our UK orders are sent via Royal Mail. The services we use are either Royal Mail Track 24 which is a point to point tracked service with SMS and email notifications. If you need your order delivered quickly, most UK addresses allow for next day delivery with Royal Mail Special Delivery.
If our services do not work for you, please do contact us and we can see what we can do for you.
Of course! We welcome visitors to our HQ in Aberystwyth. You can also try straps on before buying at our relaxing retail space.
Everything you need to know about international shipping.
For our international customers, your delivery options will be based on the shipping address and cart contents.
We tend to offer at least two delivery speeds for as many shipping destination as we possibly can. This gives you the choice between a standard service and an express service depending on which you would prefer.
Our in-house pick, pack and ship process operates Monday - Friday. We aim to dispatch orders as soon as possible with our team working to a 3pm cut off but we often try to ship orders after this point.
You will receive a shipping confirmation with tracking information as soon as we have processed your order. Following receipt of the shipping confirmation email, you will be able to track the progress of your shipment with the provided information.
Every single order that we send out will have a tracking number. This tracking number and the service that we shipped your order with should be detailed on your shipping confirmation email.
If you are having trouble locating the shipping confirmation email, please contact us and we will be able to provide you with update to date tracking information.
Our customer service team is on hand to help with any tracking issues.
Our international shipments use a variety of carriers to ensure the most efficient and reliable service from us to you. Depending on the service level you pick, the carrier delivering your order will vary.
Our warehouse team will ensure you receive accurate tracking information with your shipping confirmation. It will be at this point where you learn which carrier we have opted to use for your shipping address.
There will not be any additional fees or taxes to pay with our international services. With our partners, we ensure that fees and taxes are all pre paid before delivery takes place.
It is worth noting that these fees and taxes are not always broken down and displayed in the cart or order confirmation.
If you do experience any additional costs, please contact us immediately and we will raise this with our delivery partners to ensure that you get a refund.