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Shipping policy

Fast, Reliable Delivery to Your Door

We dispatch most orders within hours, not days. Orders placed before 3 pm ship the same day, with full tracking from our warehouse to your doorstep.


UK Delivery

Royal Mail 24 Tracked – £3.95 Delivery in 1-3 working days with point-to-point tracking. No signature required for most orders. FREE on orders £100-£200

Royal Mail Special Delivery – £9.95 Guaranteed next working day delivery for orders placed before 3 pm. FREE on orders over £200


International Delivery

We ship to most countries worldwide using premium DDP (Delivered Duty Paid) services – meaning no surprise customs charges or import fees at your door. We handle all duties and taxes upfront during checkout, so the price you see is the price you pay.

Our carrier network is optimised for each destination country, ensuring the fastest, most reliable service for you. Delivery times vary by location and service selected – you'll see estimated delivery dates and pricing for your specific address at checkout.

All international orders include full tracking and require a signature on delivery.


Track Your Order

Once dispatched, you'll receive a shipping confirmation email containing your unique tracking reference. Track your order's progress in real time on our Track Your Order page.


Delivery Questions

What if I miss my delivery? Your carrier will leave instructions – usually a card directing you to a neighbour or local depot. If anything's unclear, contact the carrier directly using your tracking number, or email us at orders@watchobsession.co.uk and we'll help locate your package.

Can you deliver to PO Boxes? We are not able to offer delivery to PO Boxes.

My order hasn't arrived within the estimated timeframe. Check your tracking number first – occasional delays can occur due to customs processing or missed delivery attempts. If you need assistance, we're here to help. Email orders@watchobsession.co.uk, and we'll investigate with the carrier directly.

What if my order goes missing? In the rare event that a package goes missing, contact us immediately. We'll work with the carrier to locate it and ensure you receive your order.


Questions? Email us at orders@watchobsession.co.uk – we typically respond within hours during business days.