FAQs (Draft)

Will this strap fit my watch?
What length strap do I need?
What size buckle do I need?
Can I make changes to my order?
Do you ship overseas?

At WatchObsession we pride ourselves on our top quality customer service. Our FAQ section is here to answer the most common questions relating to watches, straps and our service. We hope to save you time by providing this information, but should you be unable to find the answers you are looking for then please do contact us.

Will this strap fit my watch?
While most of our straps will fit a majority of watches, there are some exceptions. What we know as 'straight ended' watch straps will fit watches with conventional lugs (the pair of small extensions at the top and bottom of the watch case that straps are fitted to) rather easily. All you need to do is order a strap of the correct width, which is determined by measuring the gap between the two lugs in which the watch strap sits; this is almost always between 6mm and 30mm. We have a guide to help you with ordering the correct width strap which can be found here.
Some watches have an unconventional way of attaching the strap, or may have a third central lug that obstructs the use of standard straps. Below you are able to see the difference in the types of lug. The Omega Seamaster will be compatible with 99% of our straps because it has conventional lugs, whereas certain Cartier watches will not be compatible with any of our straps due to their unconventional lug design.

What length strap do I need?
With the wrong length strap fitted, a watch can become unbalanced and uncomfortable to wear. A strap fits best when its buckle is sitting centrally on your wrist, directly opposite the watch body, with some strap left over to thread through the fixed and loose keepers.
We normally recommend that anyone with a wrist circumference below 6¾ inches use Medium length straps which are normally 110mm/70mm or smaller; Wrists measuring above and up to 7¾ inches would require a Long length strap which normally come in at around 120mm/80mm, while XL length straps are for those with wrists above 7¾ inches, and those straps are normally 120mm/100mm or longer.
Another factor to consider is the diameter of your watch. Someone with a vintage watch that measures 39mm in diameter and a wrist measuring 7¾ inches could need an XL length strap because some of the length of a regular strap would be used up compensating for the smaller diameter of the watch.


What size buckle do I need?
The product pages for our straps feature a 'Strap Sizing Guide' which give accurate and detailed information about the specification of the strap.
The column titled 'Buckle End' details what size buckle the strap is compatible with; the vast majority of our straps include the appropriate buckle, but if you are looking for a strap to use alongside a specific buckle that you already own, this is the measurement you require.
In most instances a strap will taper down from the watch to the buckle end by 2mm - so for example, a strap that fits a watch with an 18mm lug width would generally require a 16mm buckle to be fitted. There are some exceptions to this however, so please consult the Strap Sizing Guide for the strap in question for information.


Can I make changes to my order?
We understand that mistakes can happen when ordering and so we will do all we can to assist. If you haven't yet received a shipping confirmation email from us, your order is still processing and changes can still be made.
If you realise you might have made an error whilst ordering, please do get in touch as soon as possible to avoid the wrong item being sent out to you. If for any reason you need to cancel your order and it has not yet been shipped then we are happy to do so but please contact us as soon as you can.


Do you ship overseas?
Yes. For International shipping rates, please click here.

Still looking for an answer to your question? Please feel free to get in touch via our Contact Us page.