Our top rated customer service team are on hand to assist you with your query. From sizing questions to availability requests and order help. You will get a response from a member of our in house customer service team. All of which have a good number of years in industry and are prepared to help you the best they can.
Watch Obsession has been around since 2010 and we have always taken great pride in the service we offer. Please fill out the form below and we will try our best to respond to you as soon as we can.
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When looking to replace your watch strap, you need to know that you are ordering the correct size for your watch and a suitable length for your wrist. If you don't already know the lug width of your watch and the length you need then this blog post will help you with that.
Almost all picking, packing and shipping takes place at our HQ in the UK. Our dedicated dispatch team processes orders daily Monday - Friday right up until 3pm.
Once your order has been picked and packed, it is then collected by our delivery partners whos transit times can vary depending on the destination and service.
For more information on delivery times, see here.
Absolutely. We try our very best to display each and every product as realistically as possible but nothing beats getting a product in your hand.
If something is not as you expected or the size needs to be changed, no problem. You can use our self service Returns Portal to initiate the exchange/refund and we will process it as quickly as possible for you.